Deleting your NeoCash account
How to close your account, and what data Shepherd Trust Microfinance Bank must retain under Central Bank of Nigeria regulations.
Welcome to the NeoCash Data Management Page. We are dedicated to ensuring your privacy and compliance with financial regulations in Nigeria. Our policies are designed to align with the guidelines set forth by the Central Bank of Nigeria (CBN), ensuring both your security and regulatory compliance.
Understanding regulatory limitations
We understand the importance of managing your personal data. However, as a regulated financial entity in Nigeria, we are bound by CBN regulations that prevent the complete deletion of user information from our records. This measure is crucial for maintaining financial security and compliance with legal obligations.
Account closure request procedure
While we can't delete your information entirely, we offer the option to close your account. To initiate the account closure process, please follow these steps:
1. Access the request form. Click here to access our Account Closure Request Form.
2. Complete the form. Fill in the required fields to help us verify your identity and understand your request.
3. Submit your request. After completing the form, submit it for our team to process. We will handle your request promptly and with the utmost confidentiality.
Data retention after account closure
Please note, after the closure of your account, we will continue to retain certain types of data in accordance with CBN regulations. This includes:
• Transaction histories
• Identification and contact information
• Any other data deemed necessary for compliance and legal purposes
These records are retained for legally mandated periods and are protected with stringent security measures.
Need assistance?
For any inquiries or assistance regarding the account closure process, please reach out to our support team at hi@neocash.ng. We are here to assist and guide you through this process.
Conclusion
At NeoCash, we greatly value your trust in us. We are committed to managing your data with the highest level of security and in full compliance with regulatory requirements. Thank you for your understanding and cooperation.